F A Q
We’ve compiled a list of frequently asked questions for your convenience. If you have any other questions feel free to email our studio at photos@mfinanga.net
General Questions
+ Do you deliver every image you shoot?
Email us!
We might snap a few extras of any of the moments in your day to make sure we have a great shot with the ideal expression for the moment. With our expertise of processing millions of images each year, we may eliminate ones that we feel are duplicates and only deliver the best ones.
+ Does your studio provide videography services?
Yes! We offer wedding film packages. Click here to learn more.
+ Have you shot at my venue before?
We have shot many different venues so there is a good chance that we have. However, if we have not, we will get to the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations. We also do extensive online research prior to your big day!
+ Do you do destination weddings? What additional fees are associated with destination weddings?
While Mfinanga Photography is based out of Lincoln, NE, we serve clients all around the world. Because destination weddings vary greatly we like to talk to each client and get all necessary details to customize our pakcage for you. [Please contact our studio][0] for more details
+ Do you provide partial day coverage?
We know a full day coverage option is not for everybody so we offer hourly coverage as part of our services. Plese contact our studio for more details
+ Do you touch up all the images in our image download?
Yes we do. Every image we deliver is post produced with our unique signature style of post-production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. Many photographers will not post produce any images, or will only post produce “select” images from your wedding. This means that you may have pictures that are too dark, have strange skin tones or other common photography flaws.
Wedding Day Questions
+ I have downtime between events on my wedding day. Will I be charged for that down time?
We have to charge for the time between events for several reasons. During that time we are backing up your images, making up for lost photo time because of unforeseen wedding day delays or setting up for the second venue. In many cases we use that time to take you and your significant other out for a photo session or more family portraits
+ What happens if we go over the contracted amount of time?
We understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover, we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 1 hour increment
+ How many hours do you suggest we set aside for wedding day photos?
Engagement Session Questions
+ When can we expect to see our photos from our engagement session?
Post-production for engagement sessions are completed 6-8 weeks after the date of the shoot. If you require the images to be completed prior to 6-8 weeks after the date of the shoot, a rush process fee will be charged.
+ When should we do our engagement session?
We encourage you to do your engagement session as soon as possible. The latest we suggest is at least 10-12 weeks prior to the wedding date due to the time necessary to post produce each image and complete your product order(s)
+ I’d like you to Photoshop our name and date into the save-the-dates, is that included in the package pricing?
Custom save-the-date images and products are available and can be added on to any package for a small additional charge
+ When and where can we view our engagement pictures?
Your engagement session images will be completed no more than 6 weeks after the date of the shoot. If you require the images to be completed prior to 6 weeks after the date of your shoot, you can request a rush edit for a small fee
Wedding Products Questions
+ How long does it take to get my prints?
Product creation times vary, however, print orders will generally be completed within 2 weeks after the product order is submitted.
Similar to the post-production process, if you require rush processing, a small fee will be charged. Additional fees for rush shipping may also apply.
+ How long does it take to get my album?
As with our other products, production times vary. However, you can typically expect to receive your album 8 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the number of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year
Similar to the post-production process, if you require rush processing, a small fee will be charged. Additional fees for rush shipping may also apply.
+ How long does it take to get my customized engagement guest book?
The sign-in book takes around 6 weeks to print after the order is submitted. As with the album, the time it takes to get the order ready for print depends on how quickly you respond to our instructions and how many changes you request.
Similar to the post-production process, if you require rush processing, a small fee will be charged. Additional fees for rush shipping may also apply.
+ Can I add more images to my album?
Yes. Our packages come with a 30 page album which normally holds between 50 to 75 images fro most designs. Extra images can be added for an additional cost due to incresing album size.
+ Can I add more images to my album?
We do provide wall art and framing services for pieces larger than 11×17 inches. Inquire with your service consultant for more information!
Image Download Questions
+ What size can we print our photos up to with our full resolution image download?
In most cases, you can print your wedding photos up to 20×30 without any quality loss. If you’d like to print larger than 20×30, additional post-production will be required.
+ What rights do I have to the digital prints?
You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Mfinanga Photography
Payment Questions
+ How do I reserve you for my date?
All dates are officially reserved once we receive your signed contract and deposit
+ Is there an additional fee if we pay via credit card?
Yes. There is a credit card transaction fee of 3% of the charged amount. We don't keep any part of this fee, it goes direcctly to the credit card processing company
+ If we cancel the wedding, will we receive our retainer fee back?
Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date
+ If we change our wedding to a different date, will we be able to use our retainer fee towards a future date?
Generally no, but this is taken on a case by case basis. The reason for canceling and our availability is taken into account. Also, if rates change from your original date to your new date, the new rates will apply.
+ Are there travel fees associated with the engagement session and/or wedding day shoot(s)
Any travel within Lincoln,NE and neighboring cities is included in the package price. However, destinations outside of this area will be handled on a case by case basis
+ Why do you charge travel fees?
The primary purpose is to provide adequate compensation for our photographers and our lighting assistants for the additional time spent in travel. Some trips can take over an hour each way. This is time for which we have to compensate our team. For this reason, coupled with the costs of reimbursing the team for the actual costs of travel, these fees are unfortunately necessary.
+ Want to chat more?
If you'd like to chat more about any of the above, I offer free consultations via phone chat or face time. Simply click the link below to schedule your free consultation.